It’s Time to Get Real About Solving Retail Problems
Retailers are facing more challenges than ever when it comes to staying profitable and competitive.
- High turnover and tight labor markets make it tough to keep retail operations suitably staffed.
- Insufficient staff causes declines in customer service and delays in vital reporting tasks.
- Outdated approaches to field management and operations means even the simplest issues can take weeks or even months to resolve.
- Marketing and promotional efforts simply aren’t converting sales at the store level.
- Customers are frustrated, dissatisfied, and no longer driven by brand loyalty.
In fact, some estimates say that poor customer service experiences are costing the retail sector anywhere between $75 billion and $1.6 trillion a year*… stop letting your business be one of the losers.
Mobile Insight Helps Retailers Recapture Lost Revenue
When we set out to fix what’s wrong with retail, we did so with more than a decade of actual hands-on retail experience. We saw for ourselves why standard, traditional solutions don’t work, and we innovated something better.
Our technologies augment retail business with leading-edge AI, omnichannel, and analytics solutions that are purpose built for getting better performance in actual retail scenarios.
That’s the Power of Augmented Retail
Meet the Virtual Interactive Brand Ambassador that is “Always On” and never takes a day off when it comes to giving your customers the best-possible experience with your brand, stores, and customer service teams.
- A first-of-its-kind Retail AI virtual agent with a human interface
- Powerful tools for interactive clienteling and live agent connections
- Augmented reality sales experiences
Stop guessing how in-store sales efforts and operations are going and give your field management teams the power of instant reporting and two-way communication.
- Customizable checklists and forms that can be completed and submitted the same day with just a few taps on smartphones or mobile devices.
- Patented geofencing technologies for location accuracy and maximized productivity.
- Built-in photo, video, and signature capture for recording actual retail conditions
Get ready for data crunching that crushes typical accounting, CRM, and enterprise software. This is analytics with AI-level intelligence that moves at the real speed of retail.
- Increased accessibility to data and reporting with intuitive tools for finding and analyzing the data you and your teams need.
- Rapid identifications of trends and smart forecasting that allow you to make smarter decisions in less time.
- Instant aggregating of data delivered by VIBA, VISION, and other business software.
Client Success Team
No other retail business is exactly like yours, which is why all Mobile Insight solutions are completely customizable to suit your exact goals, needs, and budget. We don’t just sell you a software license and tell you to hope for the best. We work alongside you and your teams to ensure you’re seeing positive impacts on your bottom-line.
Brick and Mortar Operations Face
Increasingly Difficult Challenges.
- Consistency. How do I manage diverse locations and teams and still deliver a quality customer experience every time?
- Sales and Operations Performance. How can I see how well products, locations and personnel are performing (good and bad) and why?
- Technology Challenges. How do I successfully apply the advances in digital technology to my brick and mortar venues and channels similar to how I leverage them for my online e-commerce channels?
- Limited IT Budgets. How do I drive sales and performance without breaking the bank?
Mobile Insight Answers Them With Powerful Capabilities.
- Field & Store Insights. See custom store-level metrics and achievement to goal KPIs. Track employee, merchandising, and pricing compliance with real-time data and photos.
- Transparent Visibility. Dynamic dashboards provide a clear picture of sales and operations broken down by geography, individual store, product, 3PL, and supervisory activity.
- The Right Data. The Right Support. Capture data from electronic forms and in-store systems. Combine this with data revealing in-store conditions, environmental and geographic factors, and more. Put it all together and back it up with best practices and high-touch support from Mobile Insight® experts.
- Maximum ROI. Clear and actionable insights empower you to make decisions and implement programs that drive sales, lower costs, improve employee productivity and performance, and yield big returns.
Make Data Insights Your Competitive Advantage
We’ve Got You Covered From The Front Lines To The Field To HQ
Mobile Insight® supports your Brand Ambassador, Assisted-Sales Merchandising, and other in-field retail programs, capturing employee and 3PL activity data, along with geographic, and environmental data, to uncover what’s working and what’s not –across your regions, markets, 3PLs, and retailers.
Gain Insights That Will Unleash Your True Sales and Operations Potential
Mobile Insight® captures and analyzes data about your products, field teams, store management, in-store conditions, customer journeys, and brand engagements along with POS, geographic, demographic, and environmental data, to uncover critical issues impacting your sales and operations.