VIBA’s intelligent buyer journey management is optimized to purchase intent. Convert passive browsing into active product exploration, increasing consumer satisfaction and purchase confidence through engaging interactions.
VIBA fills the gap in brick-and-mortar workforces, providing a knowledgeable brand ambassador and product expert, even during peak hours or understaffed periods. VIBA offers consistent, accurate product knowledge, and seamlessly transitions conversations to live agents to continue the sales relationship.
Instant product information, answers to questions, and guided recommendations are available anytime, anywhere, for every customer. VIBA’s AI and machine learning inform personalized product recommendations for each shopper, specific to their needs and interests.
VIBA’s virtual brand ambassador creates compelling in-store experiences using AI and machine learning to identify where each shopper is in their buying journey, boosting sales opportunities.
VIBA is configured to your brand’s sales goals with intentional buyer journey management. Product information, guided recommendations, and answers to questions are all structured to increase sales conversion rates.
Leveraging decades of tried-and-true retail psychology techniques, VIBA’s AI avatars and live agents foster consistent and informative brand interactions, building trust and familiarity with consumers, leading to stronger brand loyalty.
