Imagine having a knowledgeable and friendly brand ambassador available anytime, anywhere, for every shopper. That’s the power of VIBA, the world’s first Virtual Interactive Brand Ambassador.
VIBA leverages cutting-edge technologies to create an engaging experience that combines human-like AI and live sales reps, for the most compelling experience between your brand and consumers. No matter where they are in their buying journey – browsing, comparing, or ready to buy – VIBA intelligently engages shoppers with relevant information, personalized recommendations, and answers to their questions.
Revolutionize your brick-and-mortar presence with VIBA’s AI-first, human-touch ambassador, trained and ready to move your consumers along their buying journey.
VIBA seamlessly integrates across all your touchpoints – websites, apps, in-store kiosks, packaging, and promotions. It is the perfect sales experience, built on your unique content and product details, consistent in delivery, that meets shoppers where they are in their buying journey. VIBA is your best, most engaging brand ambassador.
Convert more browsers into buyers with personalized product recommendations and purchase guidance. VIBA’s logic identifies shoppers’ needs and provides the right product details at the right time, moving consumers toward purchase, and seamlessly handing conversations to live sales reps as needed.
VIBA fosters brand loyalty with a consistent, 24/7 brand ambassador experience and personalized interactions. Leveraging both AI and real human experiences, VIBA helps your brand deliver an experience that’s consumer-oriented and and responsive to individual needs, compelling shoppers toward purchase with confidence.
VIBA’s intelligence is built on decades of retail sales psychology and leading-edge AI to create conversational, natural engagements specific for retail. The result is consistent, intelligent, and personalized sales interactions – anywhere, anytime, for every consumer.
Intelligent Buyer Journey Management: VIBA identifies where a shopper is in their buying journey and provides tailored information to move them toward a purchase decision. VIBA’s AI avatar can seamlessly transition an interaction to live representatives for further conversation and decision.
Configure to Your Brand: Tailor VIBA’s content and responses to perfectly reflect your brand and optimize to your sales goals. Populate VIBA with your content and media, presented by your brand-specific avatar or live brand reps. VIBA responds to shoppers and guides them forward based on logic aligned to your sales and brand goals.
VIBA seamlessly connects shoppers with live brand representatives – moving from avatar to human without a hitch.
Configured to your brand’s sales goals and product content, live representatives continue the relationship initiated between consumer and avatar. Whether staffed by your brand’s sales reps or VIBA’s on-demand elastic supply of live agents, consumers engage with trained, knowledgeable, and persuasive humans.
VIBA’s AI and human engagement create the ultimate brand ambassador experience in brick-and-mortar retail.