Mobile Insight's VIBA is the first fully AI retail bot with a human avatar, designed to provide exceptional customer service and support. VIBA is always on and never takes a day off when it comes to giving your customers the best-possible experience with your brand, stores, and customer service teams.
VIBA is more than just a chatbot; it is a virtual interactive brand ambassador that can interact with customers and provide personalized assistance. With VIBA, customers can easily navigate your website or mobile app and receive instant help with their queries or concerns. VIBA can also provide real-time product recommendations and support customers in making informed purchase decisions.
One of the key benefits of VIBA is its interactive clienteling tools for live agents. VIBA can seamlessly connect customers with live agents, who can provide personalized support and assistance based on the customer's needs. With the help of VIBA, live agents can quickly access customer data and provide personalized recommendations, making the customer experience more engaging and satisfying.
Another unique feature of VIBA is augmented reality sales experiences. VIBA can provide customers with a 360-degree view of products, allowing them to visualize how the product will look in their homes or offices. This feature can be particularly useful for home decor, furniture, or fashion brands, where customers want to see how the product will fit into their lives.
In summary, VIBA is an innovative and powerful tool for retail businesses that want to provide exceptional customer service and support. By combining the power of AI with a human avatar, VIBA can interact with customers in a personalized and engaging way, leading to higher customer satisfaction and increased sales.
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