T-ROC and The Retail Outsource, Both Rank On Inc. Magazine’s Fastest-Growing Private Companies – the Inc. 5000

inc1

NEW YORK (August 19, 2016) – Inc. magazine today ranked The Revenue Optimization Companies (T-ROC) No. 1448 and its subsidiary company, The Retail Outsource, No. 376 on its 35th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small businesses. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000. The Retail Outsource also ranked No. 24 in Top Retail Companies and No. 14 in Top Miami Companies, and in 2010 it was ranked No. 187 on the Inc. 500 list.

“It is truly an honor to have two of our companies recognized by an established brand authority like Inc. and to be listed alongside many of the world’s leading and innovative companies,” says Brett Beveridge, President and CEO of The Revenue Optimization Companies and The Retail Outsource. “Our entire team is proud of this accomplishment and the efforts that went in to becoming the company we are today. 2016 was yet another record year and we look forward to continued growth and expansion into new industries in the coming months and years ahead.”

The 2016 Inc. 5000, unveiled online at Inc.com and with the top 500 companies featured in the September issue of Inc. (available on newsstands August 23) is the most competitive crop in the list’s history. The average company on the list achieved a mind-boggling three-year growth of 433%. The Inc. 5000’s aggregate revenue is $200 billion, and the companies on the list collectively generated 640,000 jobs over the past three years, or about 8% of all jobs created in the entire economy during that period. Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000.

“The Inc. 5000 list stands out where it really counts,” says Inc. President and Editor-In-Chief Eric Schurenberg. “It honors real achievement by a founder or a team of them. No one makes the Inc. 5000 without building something great – usually from scratch. That’s one of the hardest things to do in business, as every company founder knows. But without it, free enterprise fails.”

The annual Inc. 5000 event honoring all the companies on the list will be held from October 18 through 20, in San Antonio, TX. Speakers include some of the greatest entrepreneurs of this and past generations, such as best-selling author and strategist Tony Robbins, SoulCycle co-founders Elizabeth Cutler and Julie Rice, Cornerstone OnDemand founder, president and CEO Adam Miller, Marvell Technology Group director and co-founder Weili Dai, and New Belgium Brewing co-founder and executive chair Kim Jordan.

To learn more about T-ROC, visit www.trocglobal.com or follow the company on Facebook, Twitter and LinkedIn.

# # #

About The Revenue Optimization Companies

The Revenue Optimization Companies (T-ROC) is home to four sales solutions companies that enable clients to fulfill all of their sales performance needs. The Retail Outsource (TRO): an in and out of store sales performance management company; Mobile Insight (MI): real-time field reporting and business intelligence; The Consumer Insight (TCI): full-service customer experience analysis; and SYMBITS: managed IT services. Working in synergy, these four companies form a complete ecosystem for running, managing, and maximizing the productivity of institutional efforts. To learn more about T-ROC and its subsidiaries, visit www.trocglobal.com.

More about Inc. and the Inc. 500|5000:

Methodology

The 2016 Inc. 5000 is ranked according to percentage revenue growth when comparing 2012 to 2015. To qualify, companies must have been founded and generating revenue by March 31, 2012. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2015. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2012 is $100,000; the minimum for 2015 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at www.inc.com/inc5000.

About Inc. Media

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. Winner of the National Magazine Award for General Excellence in both 2014 and 2012. Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 15,000,000 today. For more information, visit www.inc.com.

The Inc. 5000 is a list of the fastest-growing private companies in the nation. Started in 1982, this prestigious list of the nation’s most successful private companies has become the hallmark of entrepreneurial success. The Inc. 5000 Conference & Awards Ceremony is an annual event that celebrates their remarkable achievements. The event also offers informative workshops, celebrated keynote speakers, and evening functions.

For more information on Inc. and the Inc. 5000 Conference, visit http://conference.inc.com.

Inc. Media Contact:
Drew Kerr
212-849-8250

Introducing the New Mobile Insight®: a Full Offering Provider of Retail Optimization Solutions

Mobile Insight has evolved into an organization focused on bringing to market a full suite of retail optimization solutions, building on a proven track record with Tier 1 and medium-size companies.

CORAL GABLES, Fla.–(BUSINESS WIRE)–Today Mobile Insight announced its rebranding and restructuring to amplify its focus on providing customers with products and services that drive sales and lower costs for their retail operations. With its core retail performance management app receiving a new name, and the introduction of a new lead generation app being released today, Mobile Insight as a brand offers more retail optimization solutions and enhanced support than ever before. The company’s proprietary application formerly known as Mobile Insight is now called Vision by Mobile Insight™. The newest member of its portfolio of solutions, Engage by Mobile Insight™, was released today, and a number of additional retail management solutions are on the immediate roadmap. As a brand, Mobile Insight is committed to providing the best and most advanced suite of retail optimization solutions in the industry to empower brands, enhance the customer experience, maximize sales, and build long-lasting customer relationships. Mobile Insight successfully addresses today’s most challenging problems for global retailers.

Read the full press release here.

How Shared Services Models Work for Retailers and Brands

[calltoaction]

boardroomRetail businesses include many moving parts that must work together to meet customer demand and execute the duties of the business on a daily basis. While every business department faces its own share of unique challenges, the sales department has a direct impact on the bottom line every day.

Businesses can approach their sales departments in a couple of different ways. One method is becoming increasingly popular among brands that place their products in several different retail arenas: sales outsourcing with shared services.

Outsourcing sales companies like The Retail Outsource offer a significant, bottom line driving service to retail brands. These companies use industry knowledge and training programs to place sales representatives on the floor of big box stores. The sales representative wears multiple hats and may appear to the consumer as a general store clerk but actually has the training to push certain products or services on the floor.

There are many benefits to retailers who invest in this form of sales outsourcing shared services:

  • Cost effective.  One sales representative shared across brands costs less to employ than a company employed sales person. Two retail brands can share the costs of the sales professional, who will be trained to promote both brands on the floor, creating a streamlined sales process. Developing a highly skilled sales team internally means investing in expert infrastructure to meet and exceed business objectives. By investing in an outsourcing solution, companies can bypass that costly investment completely.
  • External management. The sales service is outsourced, so individual retail companies do not have to manage the representative at a micro-level. Instead, they will interface with a representative from the outsourcing company who will provide relevant sales information and project management for their end client company. Outsourcing companies can also provide consultation and make recommendations regarding a sales environment. They are experts in sales who specialize in promoting growth and increasing revenue for their clients.
  • Efficiency/Timeliness. When a company reaches out to an outsourcing agency that manages shared services programs, they no longer have to worry about the recruiting or training process. The entire sales process is left in the hands of the outsourcing company with the retailer providing insight as needed to personalize a sales program. Turnkey services mean retailers will enjoy the benefits of the shared services model in far less time than traditional recruiting and training processes would take.
  • Expertise. Sales outsourcing companies start every relationship by understanding a retail company inside and out. They use their sales expertise to create strategies that make sense to drive sales and promote growth.
  • Meaningful data analysis. In today’s market, it is nearly impossible for companies to maintain a steady growth pattern without meaningful data analysis. Evaluating data allows companies to remove strategies that are not providing results in favor of effective strategies. Outsourcing companies that employ shared services representatives can help retailers target solutions that work strategically to improve those processes over time.

For many retail companies, the shared services solution can decrease overhead while maximizing sales. This resource effectively allows companies to enter more markets without the costs associated with traditional sales models.

Top 5 Things to Consider When Scouting a Retail Location

[calltoaction]

Carefully selecting retail locations for your brand is integral to success. Store location largely affects brand accessibility, visibility, and overall ROI. Many companies, startups, and existing retail brands may not realize there are many resources online to expedite the process of finding a valuable retail location.

storefront3From services that do all the legwork to demographic data resources, here are some of the main considerations and resources companies can tap into when searching for great retail locations:

  1. Area demographics. Choosing a site based on appearance and proximity to company management can work occasionally, but the most successful retail locations are chosen based on demographics.A company’s product or service is usually targeted at a specific market. Look for area or location demographics that match up well with the target market for a better chance of sales. The area’s age of shoppers, income ranges, local attractions, and job sectors provide insight into whether an area will be a good candidate for a retail store. Consider these resources to learn more about demographics:
    • Census.gov. This site provides information about people, jobs, and general information about cities and states.
    • City-data.com. Some towns may not be listed through census.gov, but can be found on this website which aggregates data from a variety of sources. You’ll find information about weather and area crimes in this resource.
    • Chambers of Commerce. Look on a city’s chamber website to learn more about specific demographics and to get a feeling for the industries and people in the area.
  2. Competition. A rule of thumb for business placement is to locate a storefront in close proximity to competitors. Doing so provides opportunities for crossover marketing and beating out the competition in service, prices, and layout. Look directly at competitor locations on a map and cross reference the information with available real estate.
  3. Accessibility/Traffic. Some stores may have a great layout and sales structure, but lose out on important sales because their storefronts are difficult to access or there isn’t enough traffic through the area. Look at parking, delivery access, and the number of consumers in an area throughout the day. It may be beneficial to scope out the site in person and talk to local consumers before making decisions regarding a location.A company can learn a lot by scanning Google Maps in areas of interest for signs of heavy traffic and street views of an area. Aside from talking to individuals who know an area, the resource provides valuable information to determine the viability of a location.
  4. Regulations. Companies need to be aware of local ordinances, zoning regulations, and other area restrictions. Obstacles are much easier to address when evaluated before choosing a location. Failing to do so can delay a store opening or cause legal challenges in the location startup. Search online for “city of [insert name]” and access the local city site to learn more about local regulations and zoning restrictions.
  5. All-in-one planning services. Many startups and existing retailers are busy completing a variety of tasks from production to management. Choosing a location is a complex process that involves more than finding an attractive storefront. Full service retail outsourcing companies like The Retail Outsource provide integral consultation and launch solutions that can simplify the location startup process.

Answers to Your Most Common Sales Objections

[calltoaction]

For many small business owners, selling doesn’t come easy. In fact, for the majority of people, making sales calls and developing air-tight pitches is stressful and challenging. While there is a certain level of natural skill and personality at play, many shortcomings can be compensated for by understanding common sales objections and how to address them.

Businessman portraitAs a salesperson, it is your responsibility to uncover what is stopping a potential client from making a purchase decision. In most cases, this means answering the following objections with clarity, understanding, and patience:

  • Price. By far, the number one sales objection has to do with price. You will frequently hear something along the lines of, “Your products cost way too much and I can get the exact same service from someone else for much cheaper.” If that is a true statement, your best option is to justify the cost of your products or services. Try breaking costs down into smaller amounts and carefully explaining what they get for each dollar.
  • Lack of authority. The second most popular sales objection is, “I’ll have to discuss this after consulting my manager/boss/partner.” If you let them walk away from the table and consult other sources, you may lose a sale. Ideally, you should tell them to invite that person in or setup a joint meeting in which you can all discuss the sale together. You can usually accomplish this by claiming you have a special deal that can only be offered and signed off on if presented directly to the CEO or manager. This usually gets you in the door and allows you to present appropriate terms or discounts.
  • Complacency. Do you ever hear potential clients mention a fear of change? It’s usually guised in a statement like, “We’ve been doing it this way for 20 years and I don’t want to risk messing it up.” The best way to kill the complacency objection is to provide ample examples of when change has been good for your business, their business, or some other well-known company.
  • Bad timing. A classic objection is, “We’re too busy to get involved with this right now. Contact me next quarter.” This is often the easiest objection to overcome – if it’s actually true. Simply light a fire under them and make the offer so compelling they can’t wait any longer. It’s amazing how much time a customer will make for you when he or she has a clear understanding of how the sale will benefit them.
  • Trust. One of the most difficult objections to overcome is trust. In many cases, a new client will want proof that you can handle their sale. You can overcome this objection by presenting case studies, testimonials, and honest answers to tough questions.

Understanding Objections

While these are five examples of common objections, it’s equally important to understand the different types of objections. According to Brian Tracy of SuccessNet Online, there are 9 different types. From unspoken and excuse driven objections to honest and subjective objections, each person has a different way of objecting. Your success as a salesperson largely depends on your ability to decipher one from the other.

Making the Sale: How the Best Sales Reps Do It

For traveling sales reps, sales have to be made quickly to ensure success. Having a few strategies to fall back on as a sales person makes the job much easier. This article will examine some sales strategies that you may find useful for your repertoire and show you how and when to use them for best results.

Be Personable

[calltoaction]

The first tip is less of a strategy and more a way of life. While it comes naturally to some and is foreign to others, being personable is a characteristic that you can learn, refine, and perfect. Here are a few tips for being personable when interacting with potential clients:

Start from the beginning. First impressions go a long way in business – as in life – and your ability to be personable from the start will help you in the long run. This means showing personality and emotion instead of retaining a strictly business mentality.

Find middle ground. Being personable – as the name suggests – requires you to share yourself with others. One of the best ways to do this is to let people know you as a person. Do you have a family? Hobbies? Interests? Share these with people and find common ground to discuss things that aren’t work related.

Stop following a script. Sales scripts and processes are useful for training, but rarely work in the field. In your effort to be personable, you have to be willing to ditch the script and take unique angles. This requires knowledge of your product from the inside-out. As a result, your expertise will enable you to adapt your pitch to whatever is most relevant to your sales target.

For those people who are not naturally personable, it’s important to push beyond hesitations and force yourself to communicate. Understand that most people respond well to compliments and naturally enjoy talking about themselves. When in doubt, ask questions and put the focus on their responses.

sales-repEncourage Quick Commitment

Any experienced salesperson will tell you that the longer a potential customer thinks about a deal, the less likely they are to follow through. Doubt naturally creeps in the longer someone contemplates a decision, and it’s your job to diminish this doubt by reducing the amount of time they take. Encourage quick commitment by adding an appropriate sense of urgency. This can be done by offering a limited time deal or bonus for reaching an agreement. You want to communicate urgency without pressuring the target into a position they don’t want to be in.

Hush! Start Listening

Salespeople are known by many for being loud, constantly talking, and never listening. Imagine what would happen if you flipped this notion on its head? Try talking less and listening more, and you’ll learn what your customers are looking for. Then, take time to develop a calculated response that addresses their needs and pain points.

Know When to Walk Away

Nobody likes to walk away from a potential deal, but it’s a skill every successful salesperson has perfected and used at one time or another. Treat every potential client like a long-term customer, and you’ll quickly find that immediate results aren’t always necessary to turn a profit. For example, when a target becomes agitated or visibly frustrated, it’s time to walk away. Frustrations have a way of boiling over and causing damage in the future, while they will almost always heal with time if appropriately dealt with.

Study, Study, Study

In the sales world, there are generally three types of salespeople. There are those that have a deep understanding of the products or services they sell but little personality or sales skills. There are those that have tons of personality, but little knowledge of what they’re actually pushing. And then there are those that have equal parts knowledge and sales skills. While you ideally want both, you want to start with knowledge of what you’re selling. Become an expert, and people will see you as a source of information, not just an advertisement.

By understanding each of these strategies and tips, you will be on your way to becoming a more successful salesperson in the coming year.

Dress for Success: What to Wear in the Field

Fashion Do’s and Don’ts for Sales Reps

Field sales reps travel all over, and the job necessitates making a strong first impression. This means that wardrobe matters. What are the best practices for clothing, grooming, and presentation as a field sales rep? Let’s find out.

[calltoaction]

What to Wear

As far as determining what to wear, your choices will likely be dictated by the industry you are in and the function of the meeting. Ideally, your attire should be neat, clean, and professional. Depending on the situation, it may be appropriate to go causal, but never underdress for the occasion. Whenever you are in doubt, overdressing is much preferred.

When dealing with a client who operates out of a large distribution center, khakis and a tucked-in polo shirt is usually appropriate. However, when making a sales offer to the CEO of an accounting firm, a suit and tie is best.

For women sales reps, professional attire requires a suit, skirt, dress, or blouse. When opting for a skirt, the length should hit just below the knee. In terms of colors, black, grey, navy, and white are safe, traditional choices. Shoes should be polished and closed toe. For a more casual meeting (i.e. the distribution center sales call), dress pants and a conservative blouse are appropriate.

For men sales reps, professional attire consists of a pressed suit – black, khaki, or grey – tie, button down shirt, and polished shoes. When choosing a business casual outfit, you can either ditch the jacket or the tie, but never remove both. For patterns, it’s best to avoid clashing designs and to coordinate attire based on color scheme. Stripes and plaids should never be combined, unless for a small accent.

dress4success

Tips for Grooming

For men, proper grooming plays a major part in dressing for success. Maintaining a neat appearance shows that you care about yourself and those around you. You should either be clean shaven or have a neatly trimmed beard. A beard that is neatly trimmed has a distinct line at or just beneath the jawline and is evenly cut throughout.

Fashion Accessories

While most salespeople have the professional dress routine down, it’s common to run into problems when it comes to fashion accessories. Both men and women frequently make mistakes in this area, and it can have major effects on a first impression in the field.

Women may wear their wedding rings and small earrings if so desired; however, anything past this may come off as showy, distracting, or tacky. Men should also keep jewelry to a minimum, accessorizing with a nice watch and wedding band if applicable.

Outside of jewelry, it’s important for both men and women to bring along a small briefcase or leather portfolio. Not only is it useful for keeping your documents organized, but it shows a certain level of professionalism. You can store sales catalogs, spreadsheets, brochures, endorsements, and more inside your briefcase. If you don’t really need a brief case but want to carry one as a statement of professionalism, you can use it to store personal items you don’t want to carry in a purse or on your person.

Making the First Impression

iStock_000027932730_Large

In addition to dressing for success and knowing what not to wear, it’s important to make a solid first impression from the very start. Introductions are always key, and they set the tone for the rest of a meeting.

When meeting a potential customer or client for the first time, remember four aspects: posture, handshake, eye contact, and body language. As soon as you walk in the room, your posture will say a great deal about you. A slumped or tense posture portrays meekness and fear. A strong posture, on the other hand, shows confidence. Your handshake should be firm and last anywhere from two to four seconds. Eye contact should be maintained throughout conversation, with only brief breaks.

Finally, your body language should be warm, inviting, and professional. This requires you to smile occasionally while maintaining composure at all times. Additionally, avoid closed poses like hands in pockets and folded arms. When talking, use your hands as a form of expression, but never let it be a distraction. Hands should remain between your chest and neck and never extend too far in the direction of the person you are speaking with.

Putting it All Together

As a salesperson, much of your success will depend on making strong first impressions. Next time you’re in the field, remember to be aware of how you groom yourself, what you wear, and how you present yourself.

On the Road Again: Tips for Traveling Sales Reps

Field sales representatives have to spend a lot of time driving. Hours on the road can be tiring and can eat away at one’s wallet with gas and service charges. However, spending a lot of time on the road doesn’t have to be a bad thing. There are strategies for frequent drivers to make time spent on the road productive, energizing, and even fun. If you’re a sales rep who spends a lot of time driving, consider these tips for a better driving experience:

Save on gas.

curveRegardless of what kind of car you have, there are ways to maximize gas mileage. Even if you’re not paying for it out of pocket, chances are your company wants you to do what you can to save. To help your gas mileage, don’t be aggressive – conservative driving can improve your fuel performance by 33%.

Avoid frequently accelerating, decelerating, and speeding; after you go above 50 miles per hour, gas mileage decreases. Using cruise control will allow you to maximize fuel efficiency and avoid unnecessary braking. While highway speed limits will force you to travel well above the 50 miles per hour threshold, you can still save by using the right lane and going as close to the posted limit as possible.

There are plenty of apps on the market to help track your driving behavior and find the best priced gasoline nearby. Tracking your driving tendencies with third-party technology gives you an objective view on how you’re performing. As for fuel prices, Gas Buddy is a popular free app that locates nearby gas stations and gives you real-time price quotes. It can be downloaded on Androids, iPhones, and BlackBerrys and is one of the most intuitive apps of its kind.

Maintain your car.

You’re going to spend a lot of time in your car as a traveling sales rep. Maintaining a clean and functional car makes this time much more enjoyable and less stressful. Stay on top of things like regular checkups, oil changes, and tire rotations. By having your car tuned on a regular basis and maintaining the optimal tire pressure, you can increase performance and avoid unnecessary setbacks.

Stop and stretch.

Recent studies show people who sit all day die younger. These studies mainly focused on people in the office, but the fact applies to drivers, too. Spending long hours in the driver’s seat can be detrimental to your health. It also can cause muscle stiffness and back problems. On long road trips, it’s good to stop often, get out of the car, and walk around for a few minutes. This will also energize you, so you won’t be overly fatigued at the wheel.

Try an audiobook.

Sales reps are busy. There’s only so much time in the day for leisure activities like reading. However, one advantage of driving is the ability to listen to audiobooks. More books than ever before are available in audio form, so if you find long drives boring, listen to a book you’ve been waiting to read.

Treat yourself.

Coffee-DessertThere are lots of places to eat off a highway. An ice cream, burger, or other treat can make a road trip a fun occasion.

…But don’t overdo it. If you’re driving frequently, you’re going to be tempted by fast food. It’s the easiest food available for drivers, and it’s cheap and tastes good. Unfortunately, eating fast food habitually can lead to health problems, like hypertension. It can also make you fatigued, as the simple sugars in a lot of fast foods have this side effect. Try packing your own meals to avoid eating fast food too often.

Being on the road doesn’t have to be a drag. Your time driving can be fun and engaging, as well as a money saver, if you follow these tips.

Inc. Magazine Honors 2013 Top Job Creators- Impressive Crop of Companies Created 51,327 Jobs

February 7, 2014

The Retail Outsource Garners 2013 Hire Power Award Adding 152 Jobs in just 18 Months

Inc. Magazine ranked The Retail Outsource, LLC of Coral Gables, # 87 nationwide in job creation, #4 in the Retail segment of the Best of the Best Retailers in America, and #7 in Florida among the top 100 Florida Companies, in its 32nd Annual Inc. Hire Power Awards. This prestigious list is an exclusive ranking of the nation’s best job creator companies and represents the most comprehensive listing of leaders by industry, by state.

“I am extremely excited to receive such an important milestone award – especially during such a challenging time for job seekers in America. We feel we are helping to change the national outlook on unemployment and contribute to a sense of optimism in the job market. We have been very fortunate over the past several years to have had the opportunity to grow our customer base which, in turn, allowed us to bring on many more employees.” Brett Beveridge, Founder and CEO, The Retail Outsource.

Details of the remarkable story of job creation by The Retail Outsource Company is available online at http://www.inc.com/profile/the-retail-outsource.

The Retail Outsource Company CEO Beveridge continues, “We strive to staff and manage the highest quality retail representatives, and most knowledgeable outside sales associates. We also provide managed sales teams that support our retail clients and sell anything external, such as B2B, B2C, and more.”

About Us: The Retail Outsource creates a custom sales system including everything from how customers are greeted, operational procedures, all the way through to aftercare programs. TRO specializes in building high performance sales/support teams for retail and outside projects. They also staff and successfully manage retail stores on behalf of their clients. T-ROC and its affiliates provide total sales operation solutions. The Retail Outsource Companies include Mobile Insight – real-time field reporting and business intelligence, The Consumer Insight – full-service customer experience analysis, and SYMBITS – managed IT services. Working in synergy, these four companies form a complete ecosystem: running, managing, and maximizing the productivity of retail efforts.

Brett Beveridge, CEO of The Retail Outsource, Talks Retail Business on Inflight Radio TALK BUSINESS 360

February 7, 2014

An interview with Industry Innovator Brett Beveridge, CEO/Founder of The Retail Outsource
Companies, is airing worldwide on TALK BUSINESS 360 – an inflight radio channel on American Airlines and US Airways featuring current business news for a variety of industries.
 Airing during the heavily traveled 2013/2014 Holiday season, Beveridge’s message has the potential for touching 9+ million business travelers and leisure tourists on 61,352 flights. Retail Store Operators not satisfied with their store performance and seeking positive changes in 2014 will beespecially interested in this interview.

“TRO University is the centerpiece of our business and it combines art and science to provide the best, most experienced sales associates in your stores. We do that by creating a sales system, not   just sales training, for your retail concept. Including everything from how customers are greeted all the way through to aftercare once the sale has been made.” Brett Beveridge, Founder and CEO, The Retail Outsource.

During busy times of year, such as the past Holiday season, retail owners may have been made aware that their current sales POS systems are just not performing efficiently enough to give a positive buying experience. They may be wondering why their sales did not meet their seasonal projections.

With the help of The Retail Outsource Group of Companies, retailers across the US can dramatically optimize retail store operations. (http://theretailoutsource.com/)

In his interview, Beveridge explains that the mission of the Retail Outsource is to give their customers feedback and recommendations that will help them run their retail business more effectively. Services include physically operating the retail store for them anywhere in the United States with a trained team of retail sales specialists.

About Us: The Retail Outsource specializes in building high performance sales/support teams for retail and institutional projects. They also staff and successfully manage retail stores on behalf of their clients. T-ROC and its affiliates provide total sales operation solutions. The Retail Outsource Companies include Mobile Insight – real-time field reporting and business intelligence, The Consumer Insight – full-service customer experience analysis, and SYMBITS – managed IT services. Working in synergy, these four companies form a complete ecosystem: running, managing, and maximizing the productivity of retail efforts.