WomenCertified® partners with The Retail Outsource to revolutionize customer service in the wireless industry

December 29, 2010

(Hollywood, FL) April 26, 2010 – With ads for wireless plans and gadgets inundating consumers from all angles, WomenCertified® has announced an exclusive partnership with The Retail Outsource (TRO) to revolutionize the cluttered wireless industry through a special focus on enhanced customer service.

The alliance provides that The Retail Outsource, which provides consultation and/or vendor outsourcing to top wireless retailers nationwide, will earn the WomenCertified Seal for excellence in sales and service by completing the WomenCertified training and certification program. In addition to specialized training for associates, The Retail Outsource will participate in ongoing reinforcement and engagement programs to keep customer service – with a women friendly focus — top of mind.

“It’s easy for wireless retailers to lose sight of customer service since there is such a universal focus on pricing and products,” stated Brett Beveridge, CEO of The Retail Outsource. “That’s bad news for the customer, and we want to turn that trend upside down. Consumers can have it all – great value, great products and great service. That’s why we’re getting WomenCertified, to renew our focus on customer service and complete that last but extremely important piece of the puzzle.”

In earning the WomenCertified Seal, The Retail Outsource will commit to achieving higher standards of sales and customer service, with the goal of improving the overall customer experience for wireless customers during a time when price wars and product rivalries rule the industry.

Since women make 83% of all consumer purchases nationwide, the goal of WomenCertified is to create a women friendly marketplace that responds to women’s buying preferences.

According to WomenCertified founder Delia Passi, leading expert and author on gender communication and marketing to women, “We are proud to form this alliance with The Retail Outsource. There is stiff competition in the wireless industry today, and consumers are overloaded with messaging and advertising. Our partnership with TRO will provide consumers a new kind of experience when shopping for wireless services – an experience based not only on phones and plans, but one also firmly focused on customer service and creating positive customer experiences time and time again.”


About WomenCertified® 
WomenCertified—the Seal women trust for better service—is a proven training and certification program rich with resources to help professionals across multiple industries increase sales and satisfaction among both men and women. Focusing on effective communication skills, customer appreciation and an enriched customer experience, WomenCertified has trained thousands of sales and service professionals in Fortune 500 companies and small businesses alike. For more information, visit HYPERLINK “http://www.womencertified.com” www.womencertified.com.

CTIA Wireless – March 22-24, 2011 – Orlando, FL

CTIA Wireless
March 22-24, 2011
Orange County Convention Center, Orlando, FL

Visit TRO in the Wireless Retail Profitability Center (booth #2016), and Mobile Insight in the Telecom Council Innovation Showcase (booth #4290)!

V-DOCS Allies with Service Providers

May 9, 2010

As a result of doing their homework on several companies, and the services they offer to a shared market, the team at V-DOCS then spent some good old-fashioned face time at the Rural Cellular Association conference forming alliances and building relationships that will benefit their collective customers. Las Vegas, NV May 1, 2010 – Four is the lucky number in Vegas this month. That’s how many alliances were formed between V-DOCS and other companies at the RCA conference. V-DOCS pride themselves on referring clients to other companies with confidence. “We have worked hard to position ourselves as a source of information to our customers. When they have a need for something, they call us because they know, like and trust our team. It just makes good business sense to surround ourselves with like-minded associates” says Melodie Joy the VP of V-DOCS. If a customer needs a tool to optimizes their field teams’ effectiveness, IT outsourcing solutions, retail management software, or IT computer network services, V-DOCS will now recommend, with confidence, the following companies. Master Merchant Systems www.mmspos.com is a full cellular retail management software including POS, Inventory management, carrier integration, commission reconciliation, integrated accounting and business performance reporting.

Mobile Insight www.mobileinsight.com offers customizable, state of the art field force automation application that optimizes your field teams’ effectiveness and ensures you get the most out of each store visit. The Retail Outsource www.theretailoutsource.com provides full-scale outsourced solutions to open, staff and run your retail operation – or you choose what specific action(s) you want us to complete for you. Individual projects or optimum retail roll-outs, we get it done fast; we get it done right.

SYMBITS www.symbits.com provides professional remote and on-site IT computer network services for the small and medium size business market, so you can focus on managing your business. For additional information (or a demo) from the companies mentioned, or to learn about how to potentially partner with V-DOCS, please contact Melodie Joy.

About V-DOCS:

V-Docs Paperless Contracts [ www.v-docs.ca ] has developed a wireless contract management system combined with a sophisticated digital signature capture technology. The result is a paperless document solution which allows telecom companies the ability to realize the benefits of simple processing, lower costs, higher efficiency, stronger compliance and superior customer service.
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