The Retail Outsource Companies to Attend January Trade Shows

December 17, 2013

Representatives from The Retail Outsource Companies (T-ROC), will be participating in both the Consumer Electronic Show (CES) in Las Vegas January 7 – 10, 2014 and the NRF Big Show in New York City from January 12 – 15, 2014.

Each Show is the world’s largest venue in its respective category – showcasing how up-to-the-minute to-market inventions and the latest solutions are helping industry leaders and multi-channel retailers overcome logistics and operational challenges and achieve their sales goals.

Team T-ROC is a part of this innovation revolution. These four elite companies complete the ecosystem of running, managing, and maximizing the productivity of retail businesses. Together they help retailers operate their stores by providing a trained team of product demonstrators or retail specialists.

The Retail Outsource creates a custom sales system including everything from how customers are greeted, operational procedures, all the way through to aftercare programs. TRO also builds high performance sales/support teams for retail and outside projects.  They also staff and successfully manage retail stores on behalf of their clients.

The Consumer Insight measures the Customer Satisfaction Index utilizing mystery shopping, satisfaction surveys, and competitor statistics. Techniques for improving brand appeal and brand loyalty are also available.

Mobile Insight provides quantitative analysis of store visits by customers and compiles reporting and business intelligence in real time. Industry specific software provides store management with instant access to photo capture, product delivery, and sales goals.

SYMBITS is America’s best-in-class IT managed solutions provider for the retail and education industries while also helping America’s small to medium size businesses with IT maintenance and on and off-site support, remote helpdesk,  business continuity strategies and cloud service offering.

To find out firsthand how Team T-ROC can help you dominate your industry and dramatically grow your revenue and profits, we invite you to arrange a live meeting with them at one, or both of these events.  Pre-show appointments are encouraged and welcomed!

The Retail Outsource is Named A Best Buy Approved Provider

February 14, 2013

February 14, 2013: Miami FL – The Retail Outsource (TRO) is proud to announce that it has been granted the coveted position as a Best Buy Third Party Approved Provider. TRO is now authorized to offer in-store sales teams to act as a direct extension of the Best Buy brand. These teams will be performing in-store activities such as customer service and sales.

After an extensive qualification process, TRO was approved as one of 10 Third Party Approved Providers. This extremely elite group is authorized to interact directly with Best Buy customers. Given the impact a third party relationship has on Best Buy they are highly selective of the companies allowed to partake in this program. TRO understands the magnitude of this relationship and will invest heavily in this opportunity. TRO’s extensive years of experience in providing high performance sales teams to retail kiosks, stores-within-stores, and standalone store startups definitely makes them the perfect fit for this handpicked group. “Our sales force has extensive expertise in managing day-to-day store operations, as well as a proven track record of high sales performance. We are excited to take on this role within Best Buy, and are confident that we will deliver superior customer service” said Brett Beveridge, CEO and Founder of The Retail Outsource Companies.

 

Best Buy’s Third Party Approved Provider Program was established November 1, 2005. This program was put in place to ensure that Best Buy customers’ needs are consistently met and that customers encounter a more consistent in-store experience at any Best Buy store. Third Party Providers have product knowledge, Best Buy certifications, and additional Best Buy training allowing them to assist customers on the sales floor.

To connect with TRO contact Founder and CEO Brett Beveridge at bbeveridge@theretailoutsource.com

To contact Best Buy, email the Third Party Team, 3PLSupportTeam@BestBuy.com or check out the Best Buy Third Party Site,https://thirdpartylabor.bestbuy.com.

About The Retail Outsource

Headquartered in Miami, FL, The Retail Outsource specializes in retail consultation and specialized sales team staffing. TRO is affiliated with Mobile Insight, a wireless mobile field force automation application system, The Consumer Insight, a full-service customer experience management services provider, and SYMBITS, an IT managed services firm. To learn more about TRO, visit http://www.theretailoutsource.com .

The Retail Outsource Companies Introduces The Consumer Insight at CES 2013

January 4, 2013

The Retail Outsource Companies Introduces The Consumer Insight at CES 2013

Miami, January 4, 2013:  The Retail Outsource Companies, is pleased to announce the launch of its new sister company, The Consumer Insight (www.theconsumerinsight.com). The Consumer Insight (TCI), is a full-service customer experience management service provider. TCI focuses on Mystery Shopping, Telephone Mystery Shopping, Customer Surveys, Compliance Audits, Competitive Intelligence, and Instant Rewards programs.

TCI’s client-centric methodology and unparalleled commitment to quality reporting distinguish it above other customer experience management programs currently available.  TCI deploys over 25 specific processes to ensure quality reporting; including PhotoDNA document upload verification and GeoVerify GPS location authentication. Through the use of TCI’s 30 thousand team members we can quickly deploy and execute thousands of visits with quality and accuracy. “We are delighted to add TCI to our comprehensive suite of services offering.” stated Brett Beveridge, Founder & CEO of The Retail Outsource Companies.

The Consumer Insight is headed up by Sam Hersey. Sam Hersey is a 30-year veteran of the retail industry and currently serves as the General Manager of The Consumer Insight.  He has operated hundreds of retail locations with a focus on CE and wireless retail services.  Sam has a rich and varied background in all aspects of retailing and specializes in defining, refining, and elevating the customer experience.  He has applied his extensive experience to developing actionable full-cycle customer experience reporting and management services to empower over 75 retail entities; from Fortune 100 companies to regional and local retailers. “Sam’s programs have helped clients of all sizes to understand, refine, and improve their customers’ retail experience. His extensive retail and customer experience expertise offers TCI an immense competitive edge.” stated Brett Beveridge, Founder & CEO of The Retail Outsource Companies.

To connect with TCI at CES contact Founder and CEO Brett Beveridge at bbeveridge@theretailoutsource.com

About The Consumer Insight

The Consumer Insight (TCI), a full service customer experience management service provider, is the newest member of The Retail Outsource Companies. TCI is headquartered in Miami, FL, along with its affiliate companies, The Retail Outsource, specializes in retail consultation and specialized sales team staffing, Mobile Insight, a wireless mobile field force automation application system, and SYMBITS, an IT managed services firm.

The Retail Outsource honored by Inc. Hire Power Awards

December 12, 2012

Brett Beveridge CEO of The Retail Outsource has been honored by Inc. Hire Power Awards as one of the “Real Heroes of the American Economy” for his job creating efforts.

The Retail Outsource ranks #7 in job creation over the past three years in the retail industry.

 

December 12, 2012:  New York, NY – Miami, FL – based The Retail Outsource featured in the inaugural ranking of Inc.’s Hire Power Awards, recognizing the private businesses that have generated the most jobs in the past three years.

 

The Retail Outsource generated 129 jobs from 2008 to 2011, placing it among the top 10 private business job creators within the retail industry.

The Retail Outsource specializes in the turnkey management and staffing of high performance sales teams both in and out of retail. Their recent hiring programs are not unique for the company but rather are continued indicators of the company’s impressive growth. “It’s an honor to be recognized for our job creating efforts. The hard work and dedication of our employees is what allows us to continue growing” said Brett Beveridge, Founder and CEO of The Retail Outsource. With employees in more than 44 states nationwide, The Retail Outsource is poised for continued rapid growth, including expansion into Puerto Rico, Mexico and Canada.

Inc. is the only major business media brand aimed solely at CEOs of fast-growing private companies. The Hire Power Awards will appear in Inc.’s December/January issue, as well as the brand’s web site, www.inc.com.

“The top 100 companies on the list have created 73,032 American jobs in the three-year period from 2008 to 2011 – an amazing feat, given that much of that job growth came during the heart of the recession,” explains Inc. editor-in-chief Eric Schurenberg. “And it isn’t just the big guys that are adding jobs. Companies with less than $50 million in annual revenue make up nearly one-third of the Hire Power list.”

The inaugural Inc. Hire Power Awards are sponsored by Bank of America Merrill Lynch, which is proud to recognize American companies that have greatly increased their workforces. Inc.’s Hire Power Awards celebrates private companies on the forefront of American job creation, giving these businesses the recognition they deserve.

About The Retail Outsource

Headquartered in Miami, FL, The Retail Outsource specializes in retail consultation and specialized sales team staffing. It is also affiliated with Mobile Insight, a wireless handheld-based field force automation, compliance and reporting application developer, SYMBITS, an IT managed services firm, and The Consumer Insight, a full-service customer experience management services provider. To learn more about the services The Retail Outsource offers to retailers, manufacturers and service providers, visit http://www.theretailoutsource.comor http://theretailoutsourcecompanies.com/ .

About Inc.

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders.  Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 6,000,000 today.  For more information, visit www.inc.com.

About Bank of America Merrill Lynch

Bank of America Merrill Lynch is one of the world’s largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 57 million consumer and small business relationships with approximately 5,700 retail banking offices and approximately 17,250 ATMs and award-winning online banking with 30 million active users. Bank of America Merrill Lynch is among the world’s leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America Merrill Lynch offers industry-leading support to approximately 4 million small business owners through a suite of innovative, easy-to-use online products and services.  For more information, visit:http://corp.bankofamerica.com/business/smb.

“Bank of America Merrill Lynch” is the marketing name for the global banking and global markets businesses of Bank of America Corporation. Lending, derivatives, and other commercial banking activities are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., member FDIC. Securities, strategic advisory, and other investment banking activities are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, Merrill Lynch, Pierce, Fenner & Smith Incorporated and Merrill Lynch Professional Clearing Corp., all of which are registered broker dealers and members of FINRA and SIPC, and, in other jurisdictions, by locally registered entities. Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured * May Lose Value * Are Not Bank Guaranteed.

Brett Beveridge CEO of The Retail Outsource lends a hand at Joshua’s Heart Foundation Food Distribution

Young Presidents’ Organization of South FloridaThe Retail Outsource and Joshua’s Heart Foundation team up to feed the families in need.

Brett Beveridge CEO of The Retail Outsource and member of the Young Presidents’ Organization of South Florida lends a hand at the Thanksgiving Day food distribution event hosted by Joshua’s Heart Foundation.

This year, Joshua’s Heart Foundation will feed over 600 needy South Florida families during their monthly food distribution events. The employees of The Retail Outsource were happy to make their contribution to the Thanksgiving food distribution. Brett Beveridge, pictured below, was proud to represent The Retail Outsource as well as the Young Presidents’ Organization of South at the Thanksgiving event.

About The Retail Outsource

Headquartered in Miami, FL, The Retail Outsource specializes in retail consultation and specialized sales team staffing. It is also affiliated with Mobile Insight, a wireless handheld-based field force automation, compliance and reporting application developer, SYMBITS, an IT managed services firm, and The Consumer Insight, a full-service customer experience management services provider. To learn more about the services The Retail Outsource offers to retailers, manufacturers and service providers, visit www.theretailoutsource.com or www.T-ROCompanies.com.

 

About Joshua’s Heart Foundation

Joshua’s Heart Foundation is a 501(c) 3 non-for-profit organization. Our mission is to “Stomp Out World Hunger”, and the best place to start is right here in Miami Dade County. Joshua’s Heart Foundation empowers needy people to improve their quality of life by providing items of basic necessity and by effectively engaging and educating communities at home and abroad about committing to fight hunger and poverty on a global level.

 

About Young Presidents’ Organization

YPO (Young Presidents’ Organization) is a not-for-profit, global network of young chief executives connected around the shared mission of becoming Better Leaders Through Education and Idea Exchange. Founded in 1950, YPO today provides 20,000 peers and their families in more than 120 countries with access to unique experiences, world-class resources, alliances with top learning institutions, and specialized Networks that help them enhance their business, community and personal leadership. Altogether, YPO member-run companies employ more than 15 million people around the world and generate US$6 trillion in annual revenues. For more information, visit www.ypo.org.

Mobile Insight Founder & CEO, Brett Beveridge, Honored as Technology Leader Finalist

Brett Beveridge has been honored as a Finalist by the Greater Miami Chamber of Commerce for the Technology Leader of the Year Awards. He was chosen among many nominees as a proven leader who guides the effective use of technology to improve business performance and has also made significant positive contributions to the South Florida technology community.

Following is the video introduction the Chamber created about Brett and several other nominees:

Mobile Insight Announces Version 5.0 at CES 2013

Miami, January 3, 2013: Mobile Insight, a field force automation software company, is pleased to announce the upcoming release of version 5.0. The new version will include features such as picture capture, enhanced iPad and Android tablet functionality, in field report development, all new report customization and Windows Phone 8 app support. New features included in version 5.0 build upon Mobile Insight’s industry-leading field team management and productivity platform. “Our product and client services teams have worked tirelessly to ensure that Mobile Insight continues to evolve as an incredibly useful product for field end users, corporate super users and management alike” said Brett Beveridge, Founder & CEO of Mobile Insight.

The new picture capture capability allows the user to report on a moment in time, in photographic form. Photos are later filterable by visit metadata and client-defined categories to view the state of your business as it happens. The updated reporting and dashboard features give users more power than ever to review and act upon reported data directly within Mobile Insight. The new reporting feature includes robust charting and reporting customization for a quick view of the state of the business. Advanced pivot and other functions take this new report builder tool to the next level for our users.

With the release of Version 5.0, Mobile Insight continues to add ways for their users to access our product by optimizing the portal for Tablet Compatibility and adding Windows Phone 8 to their list of supported devices (MI already supports iPhone, Android, and Blackberry). “We are extremely excited to provide more features, more stability, and most importantly an improved user experience that creates a consistent and easy to use product,” said Beveridge.

To connect with MI at CES contact Founder and CEO Brett Beveridge at  bbeveridge@mobileinsight.com.

About Mobile Insight

Mobile Insight is the developer of an application created to make field sales teams more efficient and make their reporting function easier and more meaningful. MI is headquartered in Miami, FL, along with its affiliate companies, The Retail Outsource, a leading retail consultation and sales staffing agency,The Consumer Insight, a full-service customer experience management services provider, and SYMBITS, an IT managed services provider, and  To learn more about Mobile Insight visit www.mobileinsight.com.

Inc. Magazine Unveils 32nd Annual List of America’s Fastest Growing Private Companies

MOBILE INSIGHT skyrockets up the 2013 listing with Three-Year Sales Growth of 892%

Online PR News – 16-December-2013 – Inc. Magazine ranked Mobile Insight, LLC of Coral Gables, Florida #35 among the top 100 Florida Companies in its 32nd annual Inc. 500|5000, an exclusive ranking of the nation’s fastest growing private companies. This prestigious list, released on August 22, 2013, represents the most comprehensive look at America’s independent entrepreneurs.

Our management team has been helping businesses optimize their retail efforts for more than 20 years. We have a robust analytics tool and out-of-the-box reports with our proprietary software making sales integration and data sharing completely adaptive and all field rep activities totally transparent.” – Brett Beveridge, Founder and CEO, MOBILE INSIGHT

“Our management team has been helping businesses optimize their retail efforts for more than 20 years. We have a robust analytics tool and out-of-the-box reports with our proprietary software making sales integration and data sharing completely adaptive and all field rep activities totally transparent.” – Brett Beveridge, Founder and CEO, MOBILE INSIGHT

The 2013 Inc. 500/5000, unveiled in the September issue of Inc., was the most competitive in the list’s history. To make the top 500, companies had to achieve a staggering minimum of 918.59% in sales growth over the three year period. The Inc. 500’s aggregate revenue is $14.1 billion.

According to the Inc. 500|5000, Mobile Insight is ranked #11 in its category in the Miami metro area.

MOBILE INSIGHT CEO Beveridge states emphatically, “You can engage MOBILE INSIGHT with confidence and let MOBILE INSIGHT show you how we can customize field intelligence reporting to fit all your field deployment requirements.”

CEO Brett Beveridge named Entrepreneur of the Month by CIO REVIEW

Brett Beveridge, CEO & Founder of The Retail Outsource Companies, is named retail technology special “Entrepreneur of the Month” in the December 2013 issue of CIO Review Magazine.

Online PR News – 16-January-2014 – Brett Beveridge, CEO & Founder of The Retail Outsource Companies, and CEO & Founder of SYMBITS, the world’s best-in-class IT Managed Support company, is named retail technology special “Entrepreneur of the Month” in the December 2013 issue of CIO Review Magazine and on CIOREVIEW.com.

“SYMBITS is an outsourced IT firm that helps companies support and manage all the technology in their stores nationwide, performing 24/7/365 monitoring and remote help desk support of their POS and PC systems. In seconds, SYMBITS can proactively solve 90% of all IT related problems remotely from their NOC in Miami, FL” Brett Beveridge, Founder and CEO, SYMBITS.
CIO REVIEW is a flagship publication delivering breaking news to movers and shakers within the IT Industry. Leading CIOs, technology entrepreneurs and innovators form the worldwide readership with verified circulation of 25,000 print copies distributed worldwide.
The readership profile of CIO REVIEW and cioreview.com includes CIOs, CTOs, VP IT, Director IT, Supply chain heads and other IT heads of retail companies in the United States and around the world. SYMBITS is one of The Retail Outsource Companies and is also considered by CIO OUTLOOK 2013 as one of the 20 most promising IT Service Companies. Retailers across the US can dramatically optimize retail store operations with SYMBITS nationwide networks.

In his CIO Review interview, Beveridge explains that the mission of the SYMBITS army is to protect clients’ internal data from cyber-attacks. “SYMBITS depends on over 12,000 trained technicians across the country who can fix any IT related issues quickly and efficiently, usually in a matter of hours.”

His and Hers Shopping Rules – The Wall Street Journal

September 6, 2012

We are very excited to announce that our CEO Brett Beveridge was quoted on a recent article in The Wall Street Journal.  Take a look at the article titled His and Hers Shopping Rules below. Way to go Brett!

The Wall Street JournalBusiness His and Hers Shopping Rules By Sanette Tanaka
1073 words
5 September 2012
20:59
The Wall Street Journal Online
WSJO
English
Copyright 2012 Dow Jones & Company, Inc. All Rights Reserved.

Stores are finally recognizing what seems like a basic fact of retail: Men and women shop differently.

Faced with increasing competition from online retailers, some bricks-and-mortar retailers are embracing a practice known as gender-based selling, where stores aim to lure men and women to shop by focusing on their differences. Knowing that men hate to browse, a store may group all its men’s products in one location close to the entrance, and knowing women like suggestions, it may train associates to offer product alternatives.

While some retailers are hesitant about a sales strategy that essentially says to treat men and women differently, others have embraced it as a progressive model to offer the best customer experience.

“The traditional sales model, where you treat every single person like an average consumer, doesn’t make any sense,” says Barbara Kahn, director of the University of Pennsylvania’s Jay H. Baker Retailing Center, which published one of the first studies on gender differences in the shopping experience. The study found women are most affected by personal interactions with sales associates, while men are affected by pragmatic factors, like the availability of products and parking spaces.

“We can’t do one size fits all anymore. Women are risk-averse, and will want to know more about the features and benefits of the product,” says Delia Passi, CEO of WomenCertified, a research and consumer advocacy group. Making the store experience more interactive—”touching a fabric, staging it with matching bags—will prompt [a woman] to want to buy more.”

Men, on the other hand, just want to know where the product is and they “want their areas clearly defined,” Ms. Passi says. To men, the worst outcome is to walk out of a store empty-handed, she says. Ms. Passi says requests for her company’s training in gender-based selling have increased tenfold over the past decade. Her clients range from apparel retailers to automotive companies.

Brett Beveridge, founder and CEO of Retail Outsource Co., a sales-performance company in Coral Gables, Fla., says nearly all his clients are asking for training in gender-based selling. Mr. Beveridge advises clients—from big-box electronic retailers to service providers—on how men and women respond to particular service and design choices. To cater to men, for example, he tells retailers to put information on fact boards near the products, so men don’t have to ask questions of associates. Men “like to feel that they’re competent and know the answers,” he says.

Drawing from her training in gender-based selling with Ms. Passi’s company last year, Judith Schumacher Tilton, dealer principal of Tilton Automotive Group, which operates two dealerships in Little Falls and Denville, both in N.J., says she is a strong proponent for colors on the showroom floor. When she got the newest Chevrolet Spark in July, she lined up techno pink and jalapeño green versions of the vehicle outside her dealership that day. Ms. Tilton says the colors and display helped sell the cars more quickly than other model launches, even before they were advertised. “When women came in, it was the first thing they saw. We sold them right away,” she says.

Jim Dunn, vice president and general manager of JM Lexus in Miami, who has been a client of Ms. Passi’s for the past three years. changed the way his associates deal with men and women and revamped the showroom floor. Before, associates would discuss the features and gadgets of the car with men, but Ms. Passi’s training revealed that approach works better with women. “Now we make sure we give 60, 70, 80 % of the conversation to our female customers,” he says.

Kathy Kraft, 52 and from Portland, Ore., enjoys scouring through stores to find that perfect item. “I like the hunt,” Ms. Kraft says. She often shops with her friends and is friendly with her personal shopper at Nordstrom. One of her favorite stores, White House Black Market, a boutique-style clothing store with a primarily female clientele, plays up the social factor. Associates encourage women to model their clothes in front of the large mirror in the center of the store. The chain also emphasizes visually appealing displays by arranging complete outfits together.

While Nordstrom says its overall approach isn’t gender-specific, it makes changes based on the behavior it sees from male and female shoppers. Last fall, Nordstrom moved men’s grooming products and fragrances into the men’s department after the store found through customer feedback that men would rather shop for all their items in one area. It also made what it calls “girlfriend dressing rooms” that are oversize and are separated just by curtain dividers so women can easily chat and share outfits. “We’ve learned that women like shopping together,” says John Bailey, a spokesman. “It gives them some privacy but allows them to show their clothes to each other.”

To become more female-friendly, Lowe’s began displaying finished projects, like kitchen vignettes, “so you can start to envision how it looks at home,” says Melissa Birdsong, vice president of Lowe’s. Shelves used to be 16 feet tall around the store’s perimeter and 12 feet in the aisles. The company lowered the racks to as low as 4½ feet in some areas. “What we heard from customers, mostly women, was that [higher racks were] very intimidating,” Ms. Birdsong says.

Not all stores have embraced gender-based selling because it can be time-consuming and expensive, due to training costs and a high sales-associate turnover rate. In addition, some companies are hesitant to advertise a policy founded on treating men and women differently. Home Depot spokeswoman Jean Niemi says the store, “which is first and foremost a working warehouse,” doesn’t differentiate based on gender. “We don’t look at it like men vs. women,” she says.

Jason Luna, 37, of Pine Bush, N.Y., says he prefers to shop solo, while his wife Mary “enjoys the process more.” “I’m generally annoyed by active sellers,” he says.

Still, Mr. Luna hesitates at the concept of gender-based selling. “There are definite differences between men and women,” he says. “But on the other hand, I feel uncomfortable about a practice that automatically assumes differences.”

Write to Sanette Tanaka at sanette.tanaka@wsj.com