Inc. Magazine Unveils 32nd Annual List of America’s Fastest Growing Private Companies

MOBILE INSIGHT skyrockets up the 2013 listing with Three-Year Sales Growth of 892%

Online PR News – 16-December-2013 – Inc. Magazine ranked Mobile Insight, LLC of Coral Gables, Florida #35 among the top 100 Florida Companies in its 32nd annual Inc. 500|5000, an exclusive ranking of the nation’s fastest growing private companies. This prestigious list, released on August 22, 2013, represents the most comprehensive look at America’s independent entrepreneurs.

Our management team has been helping businesses optimize their retail efforts for more than 20 years. We have a robust analytics tool and out-of-the-box reports with our proprietary software making sales integration and data sharing completely adaptive and all field rep activities totally transparent.” – Brett Beveridge, Founder and CEO, MOBILE INSIGHT

“Our management team has been helping businesses optimize their retail efforts for more than 20 years. We have a robust analytics tool and out-of-the-box reports with our proprietary software making sales integration and data sharing completely adaptive and all field rep activities totally transparent.” – Brett Beveridge, Founder and CEO, MOBILE INSIGHT

The 2013 Inc. 500/5000, unveiled in the September issue of Inc., was the most competitive in the list’s history. To make the top 500, companies had to achieve a staggering minimum of 918.59% in sales growth over the three year period. The Inc. 500’s aggregate revenue is $14.1 billion.

According to the Inc. 500|5000, Mobile Insight is ranked #11 in its category in the Miami metro area.

MOBILE INSIGHT CEO Beveridge states emphatically, “You can engage MOBILE INSIGHT with confidence and let MOBILE INSIGHT show you how we can customize field intelligence reporting to fit all your field deployment requirements.”

CEO Brett Beveridge named Entrepreneur of the Month by CIO REVIEW

Brett Beveridge, CEO & Founder of The Retail Outsource Companies, is named retail technology special “Entrepreneur of the Month” in the December 2013 issue of CIO Review Magazine.

Online PR News – 16-January-2014 – Brett Beveridge, CEO & Founder of The Retail Outsource Companies, and CEO & Founder of SYMBITS, the world’s best-in-class IT Managed Support company, is named retail technology special “Entrepreneur of the Month” in the December 2013 issue of CIO Review Magazine and on CIOREVIEW.com.

“SYMBITS is an outsourced IT firm that helps companies support and manage all the technology in their stores nationwide, performing 24/7/365 monitoring and remote help desk support of their POS and PC systems. In seconds, SYMBITS can proactively solve 90% of all IT related problems remotely from their NOC in Miami, FL” Brett Beveridge, Founder and CEO, SYMBITS.
CIO REVIEW is a flagship publication delivering breaking news to movers and shakers within the IT Industry. Leading CIOs, technology entrepreneurs and innovators form the worldwide readership with verified circulation of 25,000 print copies distributed worldwide.
The readership profile of CIO REVIEW and cioreview.com includes CIOs, CTOs, VP IT, Director IT, Supply chain heads and other IT heads of retail companies in the United States and around the world. SYMBITS is one of The Retail Outsource Companies and is also considered by CIO OUTLOOK 2013 as one of the 20 most promising IT Service Companies. Retailers across the US can dramatically optimize retail store operations with SYMBITS nationwide networks.

In his CIO Review interview, Beveridge explains that the mission of the SYMBITS army is to protect clients’ internal data from cyber-attacks. “SYMBITS depends on over 12,000 trained technicians across the country who can fix any IT related issues quickly and efficiently, usually in a matter of hours.”

Outstanding Job Vanessa!

The Retail Outsource is proud of all of our great associates across the 44 states we serve but want to highlight another exemplary employee. Thank you Vanessa for embodying the TRO brand and providing exceptional customer service.

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This [email] is in reference to my store experience in Jefferson, GA Sunday, December 4th.  On Saturday I was flipping through the Tiger Direct sales flyer, when I ran across an ad for the AT&T Momentum for $19.99. I have been trying to eliminate my landline for awhile now and since I am not located in the AT&T area, it was impossible for me to do.  I called Tiger Direct to get more information on this item and was transferred to Vanessa.  She was very thorough and provided me with all the information I needed. She also recommended the AT&T Elevate which would work on up to 5 devices instead of the Momentum, which was for one.  She was very patient and kind.  I told her that I would stop by on Sunday after church and she was very accommodating in person as well.  I already had five lines on my AT&T account and she worked with customer service to get the 6th line for the Elevate added on.

I would like thank her for her patience, kindness and professional manner.  I would and have recommended Tiger Direct to friends and family, and look forward to continued business.

Thanks Vanessa!!! Outstanding job!!!

A.Duffy,
Very Satisfied Customer

Another Great CompUSA Associate: Lazaro Perona!

Congrats and thanks for all your hard work and exceptional customer service to CompUSA associate, Lazaro Perona. He was caught going above and beyond to solve a customer problem. We can’t thank you enough and are proud to have you as part of our T-ROC team!

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“I went into the Compusa, Kendell Drive this morning and received absolutely wonderful service and assistance from Lazaro Perona. My Dell Streak lost the “home” page setting. Lazaro fixed the problem almost immediately and was just a great person to deal with.

Thank you for having such a wonderful employee to represent your company.”
A.T. submitted on Nov. 2, 2011

Bringing Value to Our Clients: A Success in Jefferson, GA

The Retail Outsource would like to congratulate and thank our hard-working team in Jefferson, Georgia! They have created amazing things in a challenging environment for TigerConnect Center by embracing enthusiasm and determination to succeed. The story goes…

Unbeknownst to the staff and its future shoppers, a destination TigerDirect store was coming to the crossroads of the middle-of-no-where and where-the-heck-am-I Georgia, approximately 45 minutes from the nearest town. With a host of challenges including no store visibility, virtually no residents and minimal advertising the TigerConnect Center created remarkable results in their first few months in business. In the first month the TigerConnect Center broke every sales record for a new store and in the second month tied the well-established and thriving Altamonte Springs (FL) store for second place in sales! What the Jefferson team has accomplished is tremendous and encompasses all TRO represents; motivation, great leadership and hard-work!

This success story proves our staff, you, the TRO team, takes obstacles head on, brings value to our clients and takes pride in personal accomplishments!

The impacts of this team’s record-shattering results were immediately visible to our business partners. TigerDirect enhanced their gross margins by over 6%. This was no small feat. It ensured the Jefferson location not only achieved but exceeded their corporate sales goals!

Because of the great team in place at this Jefferson store, as well as all our talented teams across the country, The Retail Outsource is providing impactful and immediate value to the clients we serve and for that we THANK YOU!

Knowledge, patient and a great attitude: Brian Starnes!

The Retail Outsource (TRO) would like to say a sincere thank you to Brian Starnes, our very talented and appreciated Walmart Woodstock, GA associate!

We’ve received yet another compliment on your amazing product knowledge and great customer-focused attitude!

Great job Brian, and keep up the good work!

[Letter received Oct. 2]

Dear sir:

Just a quick note to compliment your employee, Brian, at the Walmart store in Woodstock, GA.

He assisted me in my purchase of an iPhone on Friday. He was very knowledgeable, patient and went above and beyond in assisting me. I had many questions about Android vs. iPhone, and he answered all of them. When I finally made my purchase he was very thorough in explaining the functions of my new phone, transferred my data from my previous phone and even put a screen protector on it for me!

I would not hesitate to send family and friends to Brian at Walmart and will definitely seek his help when I make another purchase. He was great!

Sincerely,

Gina F.

Attitude of patience, perseverance and respect: Leah Myers

This letter is in appreciation for Leah Myers, manager of the wireless center inside the Warsaw, Indiana store.

Earlier my husband purchased a Virgin Broadband USP for our laptop. We could not get the laptop to connect, therefore we went to the wireless center in Walmart. Leah was very courteous and dedicated in helping us resolve the problem. She checked our computer and ensured proper installation of the software. She also called Sprint to troubleshoot the problem. She represented us to Sprint and explained that the Sprint system was not working correctly.

Based on our request she coordinated a credit to us for the unused time.
Leah’s attitude: patience, perseverance and respect, was greatly appreciated.

We believe all should be aware of what a wonderful representative she is of your company.
Respectfully,
Mr. & Mrs. W. Brown
Indianapolis, IN

A Partnership to Pilot a New Concept

Home Depot was interested in exploring Smart Home, a new concept in their stores, and asked The Retail Outsource to help them staff and manage it while also consulting with them on product mix analysis and sales process standards. This initiative was a 2,000 square foot store-within-a-store that included LCD-TVs, home theater systems, satellite and cable services, wireless services, home automation products, network infrastructure, closed circuit security systems and computer accessories. The concept saw success with customers embracing the enhanced sales experience provided by trained and qualified TRO sales associates, and saw greatly improved results in nearly all of the included categories.

According to Mark Amos, at the time Home Depot’s Smart Home Merchant, “The Retail Outsource was hired to staff and run the Smart Home operations, but they added much more value than that. The Smart Home, in select Home Depot stores across the country, requires a large degree of sophistication from its staff. We needed sales people who could sell advanced technological products and services… The Retail Outsource staffed all of our Smart Home operations with professional people who exceeded their sales goals and developed reporting and procedures to streamline the business practices.”

Read more: Case Studies

Multi-Vendor In-Store Sales Program Yields Tremendous Results

The Retail Outsource was engaged to sell wireless products and services in key Target locations 7 days/80 hours per week, in a brand-agnostic arrangement. This financial model allowed each provider to split our costs between them. Due to 1000%+ sales increases, higher guest satisfaction scores and store management endorsements, the scope of the project was expanded to include virtually all categories within the electronics department, with 15 brands involved.

Our client at Target, Jake Langner, Wireless Communications Merchant, had this to say about their experience working with TRO: “Our stores’ team feedback has been very positive and supportive… Our post-paid business saw significant lifts having you in stores and many other areas of electronics also realized financial benefits. Your corporate team constantly strived to improve results and guest experience through new and innovative tactics.”

Read more: Case Studies

TRO employee spotlight: Christina W., Market Trainer, Nashville

Our training provides retailers’ team members the confidence they need to effectively do their job.

TRO employee spotlight: Christina W., Market Trainer, Nashville

The first time I walked into the store the team members admitted that they hid in the toy section because they didn’t know enough about the wireless product to talk to the customers. I was surprised that some of them had been working in wireless for years and hated doing their job! So the training began. I slowly started to break the ice. After 4 hours I finally managed to get one team member just to stand in front of the small group of people she mostly already knew and simply interact with me. I came back week after week and led by example, greeting the customers confidently and selling phones with the store’s team members by my side. I spent hours walking them through the details of each product and rate plan. I taught them how simple selling can be when you know how to ask the right questions and listen to what the customer is really saying. Now, I love when I walk into their new store and see them working with customers, greeting people confidently and ready to share their new-found knowledge.

Read more: Employee Success Stories