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Q4 Insights

One of the challenges of fourth quarter, or any time of the year where you have a bunch of new hires all at once, is to make sure that everyone is delivering the same customer experience, and that there is standardization across your organization. Are these new employees able to deliver on your brand promise, and more importantly, how do you whether they are or not? Gaining visibility into what’s working and what’s not becomes more critical the larger and busier that your business becomes.